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Picking up the keys

en kille väntar vid tågstationen

Picking up keys on the move-in date

When picking up the keys on the move-in day, the following applies:

  • The keys can be collected at Stångåstaden office (Tornbyvägen 1 F) on the move-in day after 12.00 noon. In case your move-in day is on a weekend or other public holiday, the following working day after 12.00 noon applies instead.
  • The staff at Stångåstadens office is mainly handling errands regarding collecting and returning keys. For any other questions, kindly contact us.

Picking up the keys from the outgoing tenant before the move-in date

If you choose to collect the keys from the outgoing tenant and move in before your lease has officially started, the following applies:

  • If you collect the keys before the move-in date and move in early, you will not be able to make any complaints about the cleaning. This is simply because you do not yet have a valid agreement with us.
  • If you move in during a weekend or on a day when we are not open, it’s possible to receive a key from the tenant who is moving out. The other key must be collected at Stångåstaden’s office (Tornbyvägen 1 F) so that we can confirm the presence of all original keys. Please remember to bring the key given to you by the outgoing tenant so that we can compare both keys.
  • If it turns out that the key you receive directly is a copy, you will be responsible for covering the relatively costly lock replacement. Therefore, it may be safest to request the previous tenant to return both keys to us.

Picking up the keys after the move-in date

Of course, it’s possible to pick up the keys at a later time if you wish. In that case, the following applies:

  • The keys are to be collected at Stångåstaden’s office (Tornbyvägen 1 F) during regular opening hours. If you send someone else to pick up your keys, that person must bring their own identification and a power of attorney from you.
  • We recommend that you visit your new home around the move-in date, even if you plan to move in properly later. If you wait too long after the start date of your contract, you may not be able to raise any complaints about the cleaning.