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Fault report – how do you report a fault in your home?

Not everything that goes wrong in your home can be reported as a fault. As a tenant, you have the responsibility to solve certain problems on your own. Here we have gathered the most common problems that can arise for you as a tenant and explain how to proceed to solve the problem. If you can not solve the problem yourself with the help of the guides below, you will find Fault report on My Pages.

What can I report?

General in the home

When it gets cold outside, it may take time before the heating system adapts. A cold radiator does not have to mean that there is something wrong, it is the temperature in the room that is important.

• Are there furniture, such as a couch or bed, close to the radiator that can prevent the heat from the element from spreading? If so, move the furniture so that they stand a few decimeters away from the radiator.
• Do thick curtains cover the thermostat? This may trap the heat and cause the thermostat to feel higher temperature than the room has and the radiator may therefore strike.
• Are the window ventilators closed? Open them! The air quality will be better. If you close the window ventilators, the air will enter the home anyway; through mailboxes, windows and doors. It can also lead to other things entering the room, like cooking fumes and cigarette smoke, etc.
• Finally, turn the thermostat knob back and forth at least ten times. Why? Well, because the valve may be stuck in a closed position during the summer and turning it arouns might set it in the fully open position.

If you have tried the above but it is still cold, contact our fault report 013- 10 02 84

If one of your neighbours is noisy, it’s best if you talk to that person first. If things don’t improve, you should report this to us. Contact your local customer manager in the daytime, or Disturbance Watch at other times.

You have a limit of bookings each month. Contact us at 013-20 86 60 to learn more.

Consumables such as fluorescent lamps and light bulbs are something you as a tenant buy and change yourself.

Have in mind that you also have to change the spark plugs when you change the fluorescent lamps. If you have changed the above but it still will not work, make a fault report on My Pages, our app or by calling our customer service 013- 10 02 84.

You can start by checking whether a fuse has blown and needs replacing. If that doesn’t help, call us on 013-10 02 84.

You can make a fault report by using the form on My Pages or our app. You can also call us 013- 10 02 84.

Contact your local customer manager. Log into My Pages to find the contact details you need.

In the bathroom

Before you make a fault report you have to do the following steps:

  1. Make sure that the drainage is clear of hair and dirt.
  2. To solve easier blockages in the drain, you can pour in half a deciliter of bicarbonate or baking powder together with half a deciliter of vinegar in the drain.
  3. Leave it for a while to work and rinse clean with hot water. Remember to NEVER use chemical preparations such as lye or caustic soda.

If you have cleaned the drain but the issue is still there, create a fault report on My Pages or by calling us, 013-10 02 84.

 

 

 

 

You clean your washbasin drain on your own. The easiest way to do so is to:

  1. Place a bucket below the drain and remove the pipe.
  2. Remove any hair and dirt that might appear and clean the pipe. When you put the pipe back, make sure it is not leaking. Check that there are no leaks putting on the water.
  3. To solve easier blockages in the drain, you can pour in half a deciliter of bicarbonate or baking powder together with half a deciliter of vinegar in the drain.
  4. Leave it for a while to work and rinse clean with hot water. Remember to NEVER use chemical preparations such as lye or caustic soda.

If you have done the above but the issue is still there, create a fault report on My Pages or by calling us, 013-10 02 84.

In the kitchen

Consumables such as fluorscent lamps and spark plugs are something you as a tenant change yourself. It is available for purchase in a well-stocked grocery store. Bring your old fluorscent lamp and sparkler to the store to be sure of getting the right model.

If you have replaced the lamp and plugs but the light still won’t work, you can report the fault via My Pages or call customer service on 013-10 02 84.

Consumables such as refrigerator lamp are something you change yourself.

If you have already changed the lamp but the light does not work, you can report it via My Pages or call customer service. You must enter the model, product and serial numbers that you will find on the left side inside the refrigerator, see picture below.

The fact water collects at the bottom of the fridge is usually due to a blockade in the drain hole. You can easily clean it yourswlf with the help of a cotton swab. Also check that there are no refrigerated items too close to the cooling plate.

If the indicator light on the stove is broken, you can report this by calling us, 013-10 02 84.

You have to give us the model, product and serial number in your fault report. Sometimes the label is on the outside of the stove, which means that you have to pull out the stove about 15 cms. You can also choose to attach a picture of the label. If you have previously entered these numbers, you do not need to enter them again.

If a marking on the stove is missing you can report it via My Pages or by calling customer service on 013-10 02 84.

You have to give us the model, product and serial number in your fault report. Sometimes the label is on the outside of the stove, which means that you have to pull out the stove about 15 cms. You can also choose to attach a picture of the label. If you have previously entered these numbers, you do not need to enter them again.

Before making a fault report you have to check the following steps:

  1. Make sure that the sauce pan or frying pan is not skewed and that it is in contact with the entire plate. if it is not, this means that the saucepan or frying pan does not heat up properly.
  2. Try boiling a liter of water in a saucepan with a lid. If it takes more than 12 monutes before the water bois, you can report a fault, then inform us that you have tried this.

You have to give us the model, product and serial number in your fault report. Sometimes the label is on the outside of the stove, which means that you have to pull out the stove about 15 cms. You can also choose to attach a picture of the label. If you have previously entered these numbers, you do not need to enter them again.

If your stove/oven is partially out of order, it may be a fuse that has tripped. We want you to check the fuses before reporting it to us. You buy fuses in a well-stocked grocery store. If the fault persists after you have checked the fuses, let us know when you report your fault.

You have to give us the model, product and serial number in your fault report. Sometimes the label is on the outside of the stove, which means that you have to pull out the stove about 15 cms. You can also choose to attach a picture of the label. If you have previously entered these numbers, you do not need to enter them again.

First of all, check that the knob is not in the locked position before making a fault report.

You have to give us the model, product and serial number in your fault report. Sometimes the label is on the outside of the stove, which means that you have to pull out the stove about 15 cms. You can also choose to attach a picture of the label. If you have previously entered these numbers, you do not need to enter them again.

A filter for your exhaust fan is a consumable that you as a tenant can change yourself. There are filters to pick up for free at HG in Ryd. It is also possible to report it to our customer service, 013- 10 02 84. Write down the brand you have on your fan.