Congratulations on your new home! Here's what you need to know about moving in:
Collecting the keys
The keys to your accommodation can be collected from our office after 12 noon on the moving in day or, if that day falls on a weekend, the following working day after 12 noon. Bring your rental agreement and your ID. You are, of course, welcome to collect the keys later if you wish. You can receive one key from the departing tenant, but the other must first be handed in at our office so we can check that all the keys are present. If any keys are missing, we may need to change the lock, which is expensive. If you send someone else to collect your keys, that person has to show authorization from you and a valid ID. A form for authorization can be found to the right on this page. Print it out and fill it in.
Parking permit when moving
When moving in, it can be useful to be able to park by the door or in the courtyard. For this you need a parking permit, which you can collect from our office. This permit does not, however, apply to parking spaces in the area.
Will the accommodation be cleaned?
When you move in, the accommodation should have been thoroughly cleaned by the previous tenant. If this has not been done, or if the cleaning has not been thorough, you must contact us immediately, and we will conduct a cleaning inspection. If we find that the apartment has not been cleaned, we will employ a cleaning firm and charge the previous tenant for all the costs. Remember to contact us on the day that you collect the keys and before you've moved in all your things! If you move in before the moving in day, this means you accept the condition of the accommodation.
Finding your way around
On My Pages, under "Tenant info", you'll find detailed information about your area, including a map, where the laundry room is located and useful telephone numbers.